Frequently Asked Questions

QRsnapshots is a private photo-sharing platform that simplifies how you collect and manage photos, videos, and guestbook messages from your event guests. Instead of digging through chat apps, emails, and text messages, everything is collected in one central location through a custom QR code or private link.

QRsnapshots works for all types of events including weddings, parties, corporate events, holidays, memorials, reunions, signature celebrations, music festivals, community events, retreats, anniversaries, and group trips.

No! Guests simply scan your QR code or click your private link and can upload photos and videos directly from any device without downloading an app.

1. Create Your Event – Add your event details and get an instantly generated QR code
2. Display & Share – Place your QR code at your event or share your private link digitally
3. Collect & Enjoy – Watch as photos and videos fill your gallery in real-time

We offer several pricing plans to fit different event needs:

• Free Trial – $0 (3 days, 1 gallery, 20 photos only) – No credit card required
• Basic – $29 one-time (3 months, 1 gallery, unlimited photos*)
• Standard – $39 one-time (3 months, 3 galleries + 1 main gallery, photos & videos)
• Premium – $65 one-time (6 months, 6 galleries + 1 main gallery, photos & videos) – Most Popular!
• Deluxe – $89 one-time (12 months, 12 galleries + 1 main gallery, photos & videos)
• Unlimited – $11.90/month (monthly subscription, unlimited galleries*, photos & videos, cancel anytime)

*Subject to reasonable use and storage limits

Yes, you can upgrade your membership at any time. Your new features and gallery limits will take effect immediately.

We offer flexible pricing starting at just $29 for a 3-month Basic plan, up to $89 for a full year Deluxe plan. We also have a monthly Unlimited subscription at $11.90/month for those who need ongoing access. Start with our Free Trial (no credit card required) to test all features.

We offer both! You can choose one-time payments for 3-month, 6-month, or 12-month packages ($29-$89), or subscribe monthly for $11.90/month with unlimited galleries and the ability to cancel anytime.

Yes! Our Free Trial gives you 3 days of free access with 1 gallery and up to 20 photo uploads. No credit card required. It’s the perfect way to test all features before committing to a paid plan.

The main differences are:

• Duration: 3 months (Basic/Standard), 6 months (Premium), 12 months (Deluxe), or ongoing (Unlimited)
• Gallery Count: 1 gallery (Basic) up to 12 galleries (Deluxe) or unlimited (Unlimited subscription)
• Media Types: Photos only (Basic) or photos + videos (Standard and above)
• Main Gallery: Standard and above include a Main Gallery that aggregates content from all your sub-galleries

Plans with multiple galleries (Standard and above) include a Main Gallery that automatically aggregates and displays all content from your individual sub-galleries in one central location. This is perfect for seeing all event photos together while still maintaining organized separate galleries.

Yes! The Unlimited monthly subscription ($11.90/month) can be canceled at any time with no penalties or fees.

Your galleries remain accessible, but upload functionality will be disabled. You can download all your content as a ZIP file before expiration. Reactivating your membership restores full access.

After your plan expires, you’ll still be able to view and download all your content, but guests won’t be able to upload new photos or videos. You can extend your access by purchasing a new plan or subscribing to our Unlimited monthly plan.

Each gallery supports up to 1,000 registered guests across all paid membership levels. The Free Trial has limited guest capacity.

Yes! The number of galleries depends on your plan:

• Free Trial & Basic: 1 gallery
• Standard: 3 galleries + 1 main gallery
• Premium: 6 galleries + 1 main gallery
• Deluxe: 12 galleries + 1 main gallery
• Unlimited: Unlimited galleries + 1 main gallery

Each gallery can have its own event date, title, welcome message, and customized settings.

Supported file types depend on your membership level:

• Photos: JPG, JPEG, PNG, GIF, WEBP, HEIC
• Videos: MP4, MOV, AVI, WEBM (available on Bronze and higher tiers)

The Free Trial is limited to 20 photos. All paid plans offer unlimited photo uploads (and unlimited video uploads on Standard plans and above), subject to reasonable use and storage limits. You’ll have plenty of space for capturing every moment of your event!

Yes! You have complete control over:

• Guest upload permissions
• Privacy settings
• Slideshow activation
• Playlist integration
• Guestbook features
• Theme customization

Yes! Video uploads are available on Standard plans and higher (starting at $39). The Basic plan ($29) is photos only. Supported video formats include MP4, MOV, AVI, and WEBM with automatic thumbnail generation.

Yes! You can share your favorite playlist link and activate the photo/video slideshow feature to create an engaging viewing experience.

Your QR code is automatically generated when you create a gallery. You can download it immediately from your dashboard and use it on invitations, table cards, signage, or share it digitally.

Yes! QRsnapshots offers extensive QR code customization options:

Color Customization:

• Foreground Color: Change the QR code pattern color using any hex color code (e.g., #000000 for black, #c9a87c for gold)
• Background Color: Customize the background color with RGB values

Branding Options:

• Add Your Logo: Upload a custom logo that appears in the center of your QR code
• Logo Size Control: Adjust logo size (default 120px) to balance branding with scannability
• Gallery-Specific Logos: Use different logos for different galleries, or set a default logo for all QR codes

Size & Format:

• Size Options: Generate QR codes from 200px to 800px (default 800px for optimal scanning)
• Margin Control: Adjust white space around the QR code (0-50px, default 20px)
• Error Correction: Automatic error correction adjustment based on logo presence (Medium with logo, Low without for cleaner patterns)

Technical Features:

• All QR codes are generated as high-quality PNG files
• Stored securely in cloud storage
• Downloadable directly from your dashboard
• Can be regenerated anytime with different settings

Canva Integration: You can also export your QR code to Canva where you have access to millions of templates for creating custom invitations, table cards, signage, and more with your QR code embedded.

Our Canva integration allows you to design custom invitations, signage, and promotional materials with your QR code embedded. You can:

Design Options:

• Upload your QR code directly to Canva from your dashboard
• Access millions of Canva templates for various print materials
• Create welcome signs, table cards, invitations, and photo booth signage

How It Works:

• One-click upload from your QR dashboard to Canva
• Edit designs directly in Canva’s interface
• Download or print your finished designs

Two Integration Methods:

1. API Integration: Direct upload from QRsnapshots to your Canva account
2. Manual Templates: Download QR code and use in any design software

Note: Advanced Canva features like autofill require a Canva Enterprise subscription, but basic design and template access works with free Canva accounts.

Yes, every gallery has a private link with PIN that you can share via text, email, or on your event website. Guests can access the upload page directly through this link.

Yes, all galleries use non-enumerable 32-character security tokens instead of simple numeric IDs, preventing unauthorized access through URL guessing.

Guests simply:

1. Scan your QR code or click your private link
2. Enter their name (no registration required)
3. Select photos/videos from their device or take new ones
4. Optionally add titles and descriptions
5. Upload instantly

No, guests only need to provide their name and email to upload. No account creation or registration is required.

Yes! The upload process works on any smartphone, tablet, or computer with a camera and web browser.

Yes, guests can add titles and descriptions to their photos and videos during the upload process.

Individual guests can upload multiple files up to your gallery’s total file limit. The system is designed to collect unlimited perspectives from all your guests.

The guestbook allows guests to leave written messages or record video messages for you. These are collected separately from photo uploads.

Yes! Guests can record video messages directly through their device’s camera when submitting guestbook entries.

All guestbook entries are available in your moderation dashboard. Once approved, they appear in your gallery, and you can export all entries to a CSV file.

Yes, all written and video guestbook messages can be downloaded as a CSV file with links to any media attachments.

Yes, all guest uploads (photos, videos, and guestbook entries) go through a moderation queue before appearing in your public gallery. This gives you control over what content is displayed.

From your dashboard, you can review all pending uploads, then approve or reject them. Approved content appears immediately in your gallery. You can moderate individual items or in bulk.

Rejected files are removed from the system and optionally deleted from cloud storage based on your settings.

Yes, guestbook entries have their own moderation queue separate from photo/video uploads.

Yes! You can download all approved content as a single ZIP file with one click. The ZIP includes full-resolution photos, videos, and a CSV file of guestbook entries.

Yes, you can select specific photos and videos to download rather than downloading everything.

All files are securely stored in cloud storage. You maintain access to download your files at any time during your membership.

All files are stored and downloadable at their original full resolution as uploaded by guests.

Files remain in cloud storage for the duration of your active membership. We recommend downloading your complete ZIP file after your event concludes.

Yes, all galleries are private by default. Only people with your QR code or private link can access the upload page. The public viewing gallery can be configured with additional privacy controls.

All uploads use secure HTTPS connections, and files are stored in encrypted cloud storage. Rate limiting prevents abuse, and moderation ensures only approved content appears.

Yes, you have complete control over privacy settings for each gallery. You can enable/disable public viewing and require authentication for access.

The platform includes rate limiting for uploads, moderation queues, spam detection, and abuse reporting functionality to maintain gallery quality.

Uploads require an active internet connection. If connection is lost during upload, guests will need to retry once back online.

Yes, the system supports concurrent uploads from multiple guests without conflicts.

Yes, videos play directly in the gallery viewer with standard playback controls.

Yes! Activate the slideshow feature to display photos and videos as they’re uploaded. This creates a live display perfect for events.

QRsnapshots works on all modern browsers including Chrome, Safari, Firefox, and Edge on both desktop and mobile devices.

Ensure the QR code image is clear and well-lit when scanning. You can also share the private link directly as an alternative access method.

Yes, contact our support team through the website contact form for assistance with gallery setup and configuration.

All paid plans offer unlimited uploads (subject to reasonable use). Only the Free Trial has a 20-photo limit. Once you upgrade to any paid plan, you won’t need to worry about running out of space for your event memories!

• Free Trial: Perfect for testing the platform before your event
• Basic ($29): Ideal for single small events (showers, birthday parties) – photos only
• Standard ($39): Great for events needing video support or multiple related gatherings
• Premium ($65): Best for weddings or events with 6-month planning windows
• Deluxe ($89): Perfect for year-long events, annual celebrations, or multiple events throughout the year
• Unlimited ($11.90/month): Ideal for event planners, venues, or frequent hosts who need ongoing access

Our Premium plan ($65) is our most popular option, offering 6 months of access with 6 galleries plus videos at just over $10/month. For the absolute lowest monthly cost, our Unlimited subscription at $11.90/month gives you unlimited galleries and never expires.

Use the contact form on our website or the feedback button in your dashboard to report any technical issues. Our team responds promptly to all support requests.